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MASSACHUSETTS CORRECTIONAL INDUSTRIES CUSTOMER SATISFACTION QUESTIONNAIRE
MassCor assures the highest level of customer service. Some of our practices include:
Patience.
Attentiveness.
Communications with the Shops.
Clear Communication Skills with Customers.
Knowledge of the Product.
Ability to Use Positive Language.
Ability to Read Customers.
Satisfying the Customers.
Follow-up with Customers.
Assure product arrives in timely manner.
Please take the time to let us know your opinion.
Please select:
State Contract Customer
Municipality
Other (please state)
1. Item(s) Purchased
Sales Order Number
2. Purchase Date
Delivery Date
Sales Rep
3. Please rate the Quality of Service (Professionalism, Courteousness and Helpfulness) you received from the Customer Service Rep. who took your order.
Excellent
Good
Fair
Poor
N/A-Ordered by Mail
4. How would you rate the quality of goods you purchased?
Excellent
Good
Fair
Poor
5. Was your order delivered On Schedule?
Ahead of Schedule
On Schedule
Late
6. How would you rate the price that you paid for your order?
Very Competitive
Competitive
Not Competitive
7. Would you consider buying from Correctional Industries again?
Yes
No
If No, why?
8. Would you recommend Correctional Industries to others?
Yes
No
If No, why?
9. Are there other products or services you would like us to offer?
10. Is there anything we can do to improve doing business with us?
11. Comments or Suggestions
Name
Agency/Company
Phone
submit